🛡️ Pro feature

Chargeback Defense

Stop losing money to chargebacks. DropResolve automatically compiles dispute evidence packs with tracking proof, delivery confirmation, and customer communication. Win 70-85% of disputes.

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What is chargeback defense?

Chargebacks are the silent profit killer for dropshippers. A customer disputes a charge, and you lose the money plus a €15-25 chargeback fee. Most merchants don't fight back because compiling evidence takes hours — and the win rate is low without proper documentation.

DropResolve's chargeback defense changes that. When a chargeback notification arrives, the AI automatically pulls all relevant evidence: order confirmation, tracking proof, delivery confirmation, customer communication, IP logs, and T&C acceptance. You get a complete evidence pack in minutes, not hours.

How chargeback defense works

1
Chargeback notification received
Stripe, PayPal, or other processor sends a chargeback notification. DropResolve detects it immediately.
2
Evidence compilation starts
The AI pulls order details, customer IP, T&C acceptance, tracking data, delivery confirmation, and communication history.
3
Evidence pack generated
All evidence is organized into a dispute-ready format with timestamps, screenshots, and clear documentation.
4
You review and submit
Get notified via Telegram. Review the evidence pack, add any notes, and submit directly to the payment processor.

Evidence automatically collected

✓
Order confirmation
Timestamp, items ordered, amount paid, customer details
✓
Customer IP & location
IP address, geolocation, device info at time of purchase
✓
T&C acceptance log
Proof customer accepted terms, refund policy, shipping policy
✓
Tracking proof
Live tracking data with delivery confirmation and signature if available
✓
Delivery confirmation
Carrier proof of delivery with date, time, and location
✓
Communication history
All customer emails and AI responses with timestamps
✓
Product photos
Product images and descriptions from your store
✓
AI response logs
Evidence of helpful customer service attempts

Before vs After DropResolve

Before (manual)
  • ✗ Receive chargeback notification
  • ✗ Manually gather evidence (2-4 hours)
  • ✗ Format and organize documentation
  • ✗ Submit dispute response
  • ✗ Win rate: 20-30%
  • ✗ Lost revenue: €100-500 per chargeback
After (DropResolve)
  • ✓ Receive chargeback notification
  • ✓ AI compiles evidence (2-5 minutes)
  • ✓ Evidence pack auto-formatted
  • ✓ One-click submit to processor
  • ✓ Win rate: 70-85%
  • ✓ Saved revenue: €100-500 per chargeback

Supported payment processors

StripePayPalAdyenMollieKlarnaiDEALSEPAVisaMastercardand more

Frequently asked questions

How does chargeback defense work?
When a chargeback notification arrives from Stripe, Adyen, PayPal or Mollie, DropResolve automatically compiles a dispute evidence pack: order confirmation, customer IP, T&C acceptance log, tracking proof, delivery confirmation, and customer communication history. You submit it with one click.
What payment processors are supported?
DropResolve supports Stripe, PayPal, Adyen, Mollie, and most major payment processors. When a chargeback notification arrives, the AI automatically starts compiling evidence. You get notified via Telegram with the dispute details and can submit the evidence pack directly.
What evidence does it collect?
DropResolve collects: order confirmation with timestamp, customer IP address and location, T&C acceptance log, shipping tracking with delivery confirmation, customer communication history, product photos/descriptions, and any AI-generated responses. This comprehensive evidence pack significantly increases your win rate.
What's the typical win rate?
Merchants using DropResolve's chargeback defense win 70-85% of disputes, compared to the industry average of 20-30%. The key difference is comprehensive, well-organized evidence submitted quickly. Most chargebacks are won because the documentation is instant and complete.
How fast does it respond to chargebacks?
DropResolve starts compiling evidence immediately when a chargeback notification arrives. The evidence pack is typically ready within 2-5 minutes. You get notified via Telegram and can review and submit. Most payment processors give you 7-21 days to respond, so you have plenty of time.

Start defending against chargebacks today

Win 70-85% of disputes. Available on Pro plan. Connect your store in 2 minutes.

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